ServiceNow
Technology / Enterprise SoftwareFounded in 2004 by Fred Luddy, ServiceNow provides a cloud platform for digitising and automating enterprise workflows across IT, HR, customer service, and security operations.
Official ServiceNow Careers Website
Quick Facts
- Founded
- 2004
- Founder
- Fred Luddy
- Headquarters
- Santa Clara, California
- Industry
- Enterprise Software
About ServiceNow
ServiceNow was founded in 2004 in San Diego, California, by Fred Luddy, a former CTO of Remedy Corporation. Luddy's goal was to build an enterprise platform that made IT service management practical and user-friendly. The company listed on the NYSE in 2012.
ServiceNow has expanded from IT service management into HR, customer service, security operations, and low-code app development. Its Now Platform underpins all its products and enables organisations to build custom workflow applications. Bill McDermott, former CEO of SAP, joined as CEO in 2019.
What ServiceNow Does
IT Service Management (ITSM)
Incident management, change management, and IT asset management.
Employee Workflows
HR service delivery, onboarding, and employee experience management.
Customer Workflows
Customer service management and field service operations.
Creator & AI Platform
Low-code application development and Now Assist AI for automating enterprise work.
Career Areas
Types of professional roles found inside ServiceNow.
- Software Engineering
- Platform Development
- Sales & Account Management
- Customer Success
- Solution Consulting
- Marketing
- Finance
- Human Resources
ServiceNow's History
- 2004Founded in San Diego
ServiceNow founded by Fred Luddy in San Diego, California.
- 2012IPO on NYSE
ServiceNow lists on the New York Stock Exchange.
- 2019Bill McDermott becomes CEO
Bill McDermott (former CEO of SAP) appointed CEO, accelerating enterprise growth.
- 2021Now Platform expands with AI
ServiceNow significantly expands AI and machine learning capabilities across its platform.
- 2024Now Assist launched
Now Assist -- ServiceNow's generative AI product -- launched across the platform.
Purpose & Values
“To make the world of work, work better for people”
